Terms of service

Terms of Service

Effective Date: 2025

1. Introduction

Welcome to Derma Essence Canada Ltd. These Terms of Service ("Terms") govern your access to and use of our website www.derma-essence.com, as well as the products and services we offer. By using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. General Conditions

• You must be 18 years or older to make a purchase from our website.
• Products sold are for professional use only and not intended for resale.
• You agree not to use our products or services for any unlawful purpose.
• We reserve the right to refuse service to anyone at our sole discretion.
• Unauthorized use of this website may result in legal action.

3. Products & Orders

• All sales are final unless otherwise outlined in our Refund Policy.
• Product availability, descriptions, and pricing are subject to change without notice.
• We reserve the right to limit or cancel orders at our discretion, especially if we suspect resale or fraud.

4. Payments & Pricing

• All prices are listed in Canadian Dollars (CAD) unless stated otherwise.
• We accept major credit cards, PayPal, and other authorized payment methods.
• By placing an order, you authorize us to charge your selected payment method for the total amount.
• If a billing error occurs, we will attempt to correct it, but we reserve the right to cancel the transaction if necessary.

5. Shipping & Delivery

• Shipping fees and estimated delivery times are provided at checkout. Please review our Shipping Policy for full details.
• We are not responsible for delays, loss, or damage caused by third-party couriers.
• U.S. Customers: Orders are shipped Delivered Duty Paid (DDP). The $35 USD shipping fee includes customs duties and import taxes—no additional charges will apply at delivery.
• Canadian Customers: Shipping is free nationwide. For customers in Québec, no QST is collected; you may be required to self-assess and remit QST.

6. Intellectual Property

All content on this website—including but not limited to text, images, product names, logos, and layouts—is the property of Derma Essence Canada Ltd. and protected by copyright and trademark laws.

You may not copy, reproduce, republish, or use any content without written permission.

7. Limitation of Liability

• Our products are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any disease.
• Use of our products is at your own risk. Always consult a licensed professional before use.
• We do not guarantee that our website will be error-free, uninterrupted, or secure from viruses or malware.

8. Privacy & Cookies

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your information.

We use cookies and tracking tools to enhance your browsing experience and analyze usage trends.

9. Termination & Changes

• We may suspend or terminate your access to our services at any time if we believe you have violated these Terms.
• We reserve the right to update or modify these Terms at any time. Changes will be posted on this page.
• Continued use of our website after changes are made constitutes your acceptance of the revised Terms.

10. Contact Information

If you have any questions about these Terms, please contact us:

📧 Email: info@derma-essence.com
📍 Company: Derma Essence Canada Ltd.