Shipping policy
Shipping Policy
Effective Date: 2025
1. General Information
At Derma Essence Canada Ltd., we strive to ensure fast, reliable shipping of all professional skincare products. By placing an order on www.derma-essence.com, you agree to the terms below.
2. Order Processing
- Orders placed before 1:00 PM Pacific Time (PST) are processed and shipped the same business day.
- Orders placed after 1:00 PM PST are processed and shipped the next business day.
- You will receive a confirmation email with tracking information once your order is shipped.
- Processing times may be extended during peak periods or high product demand.
3. Shipping Rates & Delivery Times
Canada
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 2–3 Business Days | FREE |
United States (Delivered Duty Paid)
| Shipping Method | Estimated Delivery Time | Cost | Includes Duties & Taxes |
|---|---|---|---|
| Flat Rate Shipping | 2–3 Business Days | $35 USD | Yes – Delivered Duty Paid (DDP) |
4. Shipping Restrictions
- We do not ship to P.O. boxes. Please provide a valid street address.
- Some items may be restricted due to international regulations.
- Québec Customers: We do not collect QST. Buyers may be responsible for self-assessing and remitting QST if required.
5. Order Tracking
- Tracking information will be sent via email upon shipment.
- You can also track orders via our Order Tracking page or the shipping carrier’s website.
- If your tracking hasn't updated for more than 5 business days, contact us at info@derma-essence.com.
6. Lost, Stolen, or Damaged Packages
- We are not responsible for packages lost, stolen, or damaged after shipping.
- If your package is marked delivered but not received, please contact your local post office or check with neighbors.
- For damaged packages, please file a claim with the courier. We’ll assist in the process if possible.
7. Returned Shipments
- Packages returned due to incorrect or incomplete addresses are subject to re-shipping fees.
- Ensure all shipping information is correct when placing your order to avoid delays.
8. Policy Updates
We reserve the right to update this Shipping Policy at any time. All changes will be posted on this page. Continued use of our website after updates constitutes agreement with the revised terms.
9. Contact Information
If you have any questions, please contact our support team:
📧 Email: info@derma-essence.com
📍 Company: Derma Essence Canada Ltd.